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Cookie Policy & Privacy Policy

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Heat Different Ltd Privacy Policy

Our contact details 

Name: Heat Different

Address: Unit 5, Europa Way, Norwich, NR1 2EN

Phone Number: 01603 406052

E-mail: enquiries@heatdifferent.co.uk

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).
  • Telephone numbers
  •  Email addresses.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To supply you with a quote for an installation or support

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Heat Different

Unit 5, Europa Way, Norwich, NR1 2EN,01603 406052

(b) We have a contractual obligation.

We collect your information directly from you, the client. This is done via email, contact forms, telephone or face to face.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@heatdifferent.co.uk or01603 406052 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Heat Different,Unit 5, Europa Way, Norwich, NR1 2EN,01603 406052

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113ICO website: https://www.ico.org.uk

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